How to troubleshoot Windows Internal Database setup issues

Windows Internal Database is bundled along with Windows applications that need to use a backend database solely for their application purpose. Eg: WSUS, Sharepoint.

The applicationā€™s installation files will call the MSI package for installing the Windows Installer Database. In case the application setup fails due to a failure in installing the Windows Internal Database, then you would need the MSI log file for the WID MSI package. This can be found normally in the <System Drive:>\Windows folder and would have the following naming convention: *WSSEE*.log. If you are unable to locate the file, then find out all *.log files in the folder which were created recently.

Once you have located the file, you would need to search for the following string ā€œReturn Value 3ā€ in the file.

Eg:

MSI (s) (E0:88) [16:02:14:252]: Product: Windows Internal Database — Error 1402. Could not open key: <Reg Key Name>.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.

Error 1402. Could not open key: <Reg Key Name> System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.
Action ended 16:02:14: InstallFinalize. Return value 3.

If you check what Operating System error 5 stands for, you will find out that it is a permissions issue.

C:\>net helpmsg 5

Access is denied.

Based on the error message, you will have to take corrective actions and re-run the setup.