SQL Server is hung!


In the recent past, I had to work on a SQL Server 2000 instance which became unresponsive after a short period of time the service was restarted. Since this was SQL Server 2000, I didn’t have the opportunity to use a Dedicated Administrator Connection (DAC) to log into the SQL Server instance to see if a DAC connection succeeded. And if it did, could I figure out what was happening on the SQL Server engine that it was not accepting a new connection.

Post the SQL Server service restart, the ERRORLOG very happily indicated no issues and if you weren’t already ready to tear your hair out due to the lack of error messages, the connection failure reported the most generic of errors messages:

Server: Msg 11, Level 16, State 1
[Microsoft][ODBC SQL Server Driver][TCP/IP Sockets]General network error. Check your network documentation.

I did the basic due diligence to check if the network protocols were enabled and if the port on which the SQL Server instance was supposed to listen on was actually open. I did happen to check the netstat output to check the activity on the port and found a large number of connections on the SQL Server port. I did a quick check of the count of the number of connections showing up to determine if this was a TCP port exhaustion issue. But that was not the case either! The Errorlog didn’t even report a Deadlocked Schedulers condition for me to know that there was an issue.

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